SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy
At iHeartShopping, we work with trusted suppliers and fulfillment partners to process and ship your orders directly to you.
Order Processing
Once your order is placed, it will be processed and sent to one of our suppliers or fulfillment partners. Processing times may vary depending on product availability, order volume, and supplier location.
Most orders are processed within 2 to 5 business days.
Shipping & Delivery
Products are shipped directly by our suppliers or fulfillment partners. Delivery times may vary depending on the destination, shipping method, supplier location, and carrier delays.
Estimated delivery time is usually 7 to 20 business days after processing.
Please note that shipping times are estimates and may be affected by holidays, customs, weather conditions, or carrier delays.
Multiple Packages
If your order includes multiple items, they may be shipped separately from different suppliers. This means you may receive more than one package and delivery dates may vary.
Tracking Information
When your order ships, we will provide tracking information when available. Tracking updates may take a few days to appear after the order has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. iHeartShopping is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Customs, Duties & Taxes
Depending on your location, customs fees, import duties, or taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Packages
If your order is delayed, please contact us so we can help check the status with the supplier or shipping carrier. While we do our best to assist, delivery times may depend on the supplier and carrier.
RETURN & EXCHANGE POLICY
Return & Exchange Policy
At iHeartShopping, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to help.
Returns
We accept return requests within 30 days of the delivery date.
To be eligible for a return, the item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Not damaged by misuse, improper handling, or normal wear and tear
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Accompanied by proof of purchase or order confirmation
To start a return, please contact our customer support team before sending any item back. We will provide return instructions and the correct return address if your return is approved.
Please do not send your item back to the supplier, manufacturer, or original shipping address unless instructed by our support team.
Exchanges
We only replace items if they arrive defective, damaged, or if you received the wrong product.
If you need an exchange, please contact us within 7 days of delivery and include:
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Your order number
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A description of the issue
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Clear photos or videos of the damaged, defective, or incorrect item
Once your exchange request is reviewed and approved, we will provide the next steps.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery.
We may request photos or videos to confirm the issue with the product or packaging.
Non-Returnable Items
Some items may not be eligible for return, including:
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Used or opened personal care items
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Final sale or clearance items
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Gift cards
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Items damaged due to misuse
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Products returned without approval
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable unless the return is due to an error on our part.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
If approved, your refund will be processed to the original payment method. Please allow several business days for your bank or payment provider to complete the refund.
Supplier-Fulfilled Orders
Some products sold by iHeartShopping may be shipped directly by our trusted suppliers or fulfillment partners. Because of this, return instructions and return addresses may vary depending on the item.
Always contact iHeartShopping customer support before returning any product.